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Privacy Policy

PRIVACY AND COOKIES POLICY

BACKGROUND
  • ZIVELI INDIA  having its registered office at 165/3, 5th Main Road, Chamrajpet, Bangalore -560018, Karnataka, India, (also referred to as  “Company”, “our”, “us” or “we”) operates an online e-commerce portal through the website www.ziveli.in (hereinafter referred to as the “Portal”).
  • Your privacy is very important to us. This Privacy Policy covers: (i) the type of information collected from the users through the Portal including sensitive personal data or information; (ii) the purpose, means and modes of usage of such information; and (iii) how and to whom such information which has been collected will be disclosed.
  • For the purpose of this Privacy Policy, wherever the context so requires “you”, “your” or “user” shall mean any natural person who uses the Portal.
  • We reserve the right to make changes to this Privacy Policy at any time. Any such modifications will become effective immediately upon posting to the Portal and your continued use of the Portal and/or the Services (as defined in the Terms of Use) constitutes your agreement to such modifications. You agree to periodically review the current version of the Privacy Policy as posted on the Portal. If you do not agree with the terms of this Privacy Policy, please do not use the Portal and/or the Services.
WHAT INFORMATION DO WE COLLECT ?
  • Information that is collected as you use the Portal and its Services includes the following:
  • Your Personal Information: When you sign up and register with us through the Portal, we ask you for your Personal Information. “Personal Information” means information that would allow someone to identify or contact you, such as your name; registered User Account information like username and password; email address; contact number and complete address. However, Personal Information does not include aggregated information that, by itself, does not permit the identification of individual persons and does not include Activity Information (defined in paragraph 3).
  • Payment Information: In order to purchase Product(s) from the Portal, you are required to make payment for such Product(s). While making payment we collect your billing details such as name, billing address contact number and IP Address and redirect you to our third party payment gateway. We do not collect or store your credit/debit card details or your netbanking details on the Portal. You agree and acknowledge that Your submission of credit/debit card details or your netbanking details on the third party payment gateway will be governed by the terms of such third party payment gateway’s privacy policy and terms of use.
  • Cookie Policy: When you use the Portal, our servers may automatically record certain information that your device sends whenever you visit any website and use certain apps (“Activity Information”). Cookies are widely used in order to make a website work, or to work more efficiently, as well as to provide information to the owners of the website. These server logs may include information such as your web or app request, Internet Protocol (“IP”) address (IP information is collected only during payment), browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser. We may use third party cookies, such as buttons to track visitor behaviour (which may include, but not be limited to: (a) Buttons clicked; (b) scroll distance on a page; (c) number of visits for each page etc. to tailor the experience of the user wherever possible. However, such cookies will not store any kind of personal information, nor will such information be disclosed to any third party.

We may occasionally update this Cookie Policy to reflect changes in our practices and services. When we bring changes to this Cookie Policy, the same shall be updated on the Portal. We, therefore recommend that you check this page from time to time to inform yourself of any changes in this Cookie Policy.

HOW WE USE THE INFORMATION ?
  • We will use the information that we collect for the following amongst other purposes related to the Services:
  • We will use your name in order to customise all our communications sent to You.
  • Your E-mail address will be used to communicate the following:
  • All Service related messages including but not limited to confirmation of: (a) your order(s); (b) cancellation and refund requests; or (c) return or exchange requests;
  • Promotional messages regarding the Services and/or Products offered by ziveli.in from time to time; and
  • Any other communication that we wish to send to You in relation to the Portal.
  • Your Phone number will be an alternative method to contact You either via SMS and/or Whatsapp, for communicating any Service related messages. We will share your phone number with the third party carrier in order to facilitate a seamless delivery experience.

 

  • Your address will be shared with the third party carrier or the Vendor, to facilitate delivery of the Product(s) purchased on the Portal to you.
  • In order to improve the quality of Our Portal and/or the Services we may ask You to provide us with information regarding Your experiences on our portal. Users have the option of choosing not to provide us with this information.
  • To track your usage of the Services;

 

  • To improve the quality, features and functionality of the Services;

 

  • To improve the security of the Services;’

 

  • To back up our systems and allow for disaster recovery; and

 

  • As may be necessary to enforce the terms of this Policy or your Terms of Use.
DISCLOSURE OF THE INFORMATION
  • The Company does not sell, trade, or rent or disclose Your Personal Information or Your Sensitive Personal Information to any third party. However, the Company cannot fully ensure that such information will not be disclosed to third parties. For example, we may be legally obligated to disclose information to the government or third parties under certain circumstances, third parties may circumvent the Company’s security measures to unlawfully intercept or access transmissions or private communications, or an error may occur in the administration of the Portal. In the unlikely event that the Company needs to investigate or resolve possible problems or inquiries, we may, and you authorize the Company to, disclose any information about you to government officials as permitted by applicable law.
  • We reserve the right to disclose any Personal Information and/or Sensitive Personal Information as required by applicable law and when we believe, at our sole discretion that disclosure is necessary to protect our rights, protect someone from injury and/or to comply with a judicial proceeding, court order, or legal process served on our Portal
  • The Company shall disclose Personal Information such as name, e-mail address as well as order details with third party platforms solely for the purposes of sending personalized communications to you like newsletters and order details relating to your use of the Portal. In the event that do not wish to receive any further personalized communications from such party, you may click on the ‘UNSUBCRIBE’ button provided for at the end of any such communications. Please note that you will not be able to unsubscribe from any information relating to order details that is sent to you from any such third party.
  • If the Company becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, personal information will be transferred to the new entity for the continued performance of Services.
INTERNATIONAL DATA TRANSFERS
  • Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
  • Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in our home jurisdiction.
  • In addition, personal information that you submit for publication on the website will be published on the internet and may be available, via the internet, around the world.  We cannot prevent the use or misuse of such information by others.
  • You expressly agree to such transfers of personal information.
SECURITY OF YOUR PERSONAL INFORMATION
  • We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
  • We will store all the personal information you provide on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted 
  • Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
  • You are responsible for keeping your password and user details confidential. We will not ask you for your password (except when you log in to the website).
POLICY AMENDMENTS
  • We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. 
  • We may also notify you of changes to our privacy policy by email.
 THIRD PARTY WEBSITES
  • The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
UPDATING INFORMATION
  • Please let us know if the personal information which we hold about you needs to be corrected or updated.
CONTACT
  • If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to contact@ziveli.in
GOVERNING LAW AND JURISDICTION
  • This Privacy Policy shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws principles. The courts in Bangalore shall have exclusive jurisdiction to determine any disputes arising in relation to, or under, the terms of this Privacy Policy. You agree to submit to the jurisdiction of the courts in Bangalore and agree to waive any and all objections to the exercise of jurisdiction over the parties by such courts.