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Return Policy

Returns & Exchanges


ZIVELI endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund or re-fulfilling your order.

For cancellations, before dispatch of orders, please reach out to us at


To return or exchange a product or report damage in transit, please get in touch
with our Customer Care within 48 hours of delivery:

1)  by email at with your order number, date of transaction,
delivery address and image of the wrongfully delivered or defective item.

2)  Check the products carefully once you receive them and mention any tampering of the package, missing item or damage/ breakage on the delivery receipt presented by the courier partner.

Our customer care team will look into the issue and revert back within 48 working


Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution. No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the shipping agency (like DHL, Fedex etc.) , then ZIVELI will not be liable to refund any amount for such orders. Products bought online cannot be exchanged or returned in store. Before accepting delivery of any merchandise, please ensure that it is in good condition and has not been tampered with. In case you receive a package, which you believe was damaged in transit, please retain the original packaging (along with price tags, invoices, labels etc.) until we assign someone from our team to review it.

Disclaimer: All policies are subject to change without prior notice. In case of any
conflict Terms & Conditions Policy would prevail.